Odd how problems come along in threes like buses (as an aside I notice that the rather smart electronic advice boards now at bus stops in London have not made the slightest difference to this problem.  In the last fortnight I’ve had the same conversation with three different major customers along the lines of “we do very well selling solutions into customers but then when the customers don’t have the skill to implement we are the ones who get the blame”.  Occasionally the kit never gets installed, more often it is installed but the use is sub-optimal and the promised savings are never achieved.

Part of the problem is that the issues are hidden until the sales person goes in for the next order.  Additionally sales people generally aren’t incentivized to follow up and make sure that the customer is getting all the benefits that were promised. 

At Cavell we’re working with our customers to provide skilled after sales implementation, acting as part of their team.  Because our people are trained on all major vendor platforms we can make things work in  complex environments.  If this is a problem you have give us a call.

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