Service roadmaps and service creation

The Cavell team has in-depth experience of the development and introduction of new services or portfolio of services.  We look accross the commercial and technical organisations to build services that meet a target segment need and can be supported by all processes in the company.

We  will help you to

• Understand how your customers are evolving in your territory
• Develop and execute effective business cases and product and marketing plans that enable you to meet customer needs profitably, including technical designs
• Create robust processes such as Concept2Launch, Lead2Cash and Fault2Resolution to offer end to end customer support
• Assess and enter new markets and geographies
• Understand your competitors and how to position against them
• Undertake a comprehensive portfolio analysis and develop new service plans using Cavell's "Ideal Portfolio" methodology
• Launch new services, fast tracked to meet the needs of your customers and your business

We have led projects around the globe the most recent including:

• Wholesale portfolio service roadmaps for new entrants in Africa and Europe
• Monitization strategy and service concepts for new mobile data offerings in the Americas
• Service creation for hosted Voice, messaging and collaboration services for a global player
• Service creation for corporate IPVPN services for a Middle East incumbant
• Service creation for a connected real estate client in the Middle East (convention center)