CASE STUDY

Customer success lab – Enhancing effectiveness

Client profile

Global technology provider with multiple product lines and a skilled software team supporting lab automation. 

Lab supported all products in all regions and was key to many activities including training, pre-sales demos, proof of concepts (POCs), troubleshooting (TAC), and testing custom configuration. 

The challenge

The client’s team faced challenges in keeping up with the demands for new topologies and release support. 

Client need

To enhance lab environment agility to adapt to rapidly evolving requirements. 

Our responsibilities

  • Work closely with the lab automation team and provide a certified engineer to help boost product knowledge and speed up release support

  • Build VMs and configure the VMs to be exported to Live Lab

  • Provide lab user support

  • Build services and applications using Docker

  • Update lab guides

  • Use product knowledge to support more advanced topology scenarios

The outcome

  • Reduced the average time for new release availability in lab environments from months to weeks

  • Time to respond to support cases decreased 40%

200

International networks designed

50

Countries

7

Languages supported

13

Students trained

20

Years in business

5

SDWAN / SASE sites deployed

To talk more about how we can help take your business forward, get in touch.

Accelerating your transformation

© 2024 Cavell Group. All rights reserved.

  • Clients
  • Services
  • Knowledge Hub
  • About