Strategic Overhaul to Standardise and Enhance Network Operations
Client profile
Established from a merger of three companies, this client is a leading Dutch communication and entertainment provider and serves 9.7 million subscribers, including TV, internet, and phone.
Key stakeholders
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Program Director IT operations
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Director Systems Operations
The challenge
The initial challenge was to review the Network Operations team, which had a severe backlog of work and a bad reputation within the company. It also appeared to be disproportionately large in numbers.
Client needs
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Discovery, review, and analysis of the current situation.
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Development of a realistic vision and plan to realise this vision, including an evaluation of the project scope and cost analysis.
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Migration and implementation.
Our responsibilities
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Consolidated document on current state, specifically: organisation, services, processes, tasks, technology, and management tools.
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HLD on Standard Technology building blocks.
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HLD on Management Tools & Support Documentation.
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HLD on Services, Process flow.
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HLD on Organisation structure.
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Executive Summary
Results achieved
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Reduced and standardised the number of different and disparate supported hardware components.
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Reduced and standardised the tools to manage the services.
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Optimised the processes and documentation to execute the services.
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Optimised the organisation to meet the requirements today and in the foreseeable future.
200
International networks designed
50
Countries
7
Languages supported
13
Students trained
20
Years in business
5
