CASE STUDY

Upskilling a team of talented professional service engineers

Client profile

Professional services team in the Middle East serving telcos and large enterprise.

Key stakeholders
  • CEO

  • Director of Professional Services

  • Professional Services team

The challenge

The team had high technical skills but were often parachuted into difficult client situations and needed to improve their skills and confidence in developing a consultative relationship with the client. 

Client needs

  • Face-to-face environment to address the growth needs of the team

  • Concrete skill development and people skills and consulting skills

  • Experienced practitioners not just instructors

Our responsibilities

  • Design custom course

  • Create case studies relevant to their activities

  • Deliver a highly interactive face-to-face training in Cairo

Results achieved

A happy and motivated professional services team. 

200

International networks designed

50

Countries

7

Languages supported

13

Students trained

20

Years in business

5

SDWAN / SASE sites deployed

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