Upskilling a team of talented professional service engineers

Client profile
Professional services team in the Middle East serving telcos and large enterprise.
Key stakeholders
-
CEO
-
Director of Professional Services
-
Professional Services team
The challenge
The team had high technical skills but were often parachuted into difficult client situations and needed to improve their skills and confidence in developing a consultative relationship with the client.
Client needs
-
Face-to-face environment to address the growth needs of the team
-
Concrete skill development and people skills and consulting skills
-
Experienced practitioners not just instructors
Our responsibilities
-
Design custom course
-
Create case studies relevant to their activities
-
Deliver a highly interactive face-to-face training in Cairo
Results achieved
A happy and motivated professional services team.
200
International networks designed
50
Countries
7
Languages supported
13
Students trained
20
Years in business
5