White-label engineering allows US company to grow globally
Client profile
San-Francisco based software and technology services provider.
Key stakeholders
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EMEA – Professional Services
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ASPAC – Customer Success
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US – Global Infrastructure Support
The challenge
During a hiring freeze, the Professional Services team had a large backlog of work impacting revenue. The company required a partner who knew both the enterprise environment and the vendor products to act as a flexible auxiliary workforce to the vendor’s team.
Client needs
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Quick, flexible high-quality engineering resources partner, providing burstable resources during peak resourcing or skill shortage.
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Provide a structured internship program for new graduate talent to bring young staff up to level where they could work on client projects.
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Being able to work either on time and material or project basis.
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Ability to invoice in multiple currencies.
Our responsibilities
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Educate our team on the vendor’s solution.
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Provide a dynamic number of engineers and project managers.
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Successfully lead many customer transformation projects.
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Create a nine-month internship program to help rejuvenate a vendor team.
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Act as a partner to assist with a variety of vendor issues.
Results achieved
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Increased vendor revenue without increasing fixed costs.
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Due to our procedures, templates and ability to mix very senior architects with high-qualified back-office engineers we were highly efficient and price competitive.
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Successfully trained and mentored graduates allowing them to be productive full-time employees within a professional services team.
6
Days worked
6
Continents worked
25
People deployed
7